Frequently Asked Questions

Here are a answers to the most common questions we get asked, but if you have a specific question that you can not see the anser to, please contact us and we will reply promptly.

Simply click on a question to see the answer:

1	Obtaining a pallet
	Pallets can be found lying around in many places – they are quite easy to scrounge. Of course you must ask permission first. Make sure the pallet is in good condition and looks like the example in the photo.
2	Using a pallet
	You must make sure goods are secured properly. If not the driver has every right to refuse to carry it. Not only will your goods be damaged but a badly packed pallet can also damage other people’s. The standard way is to use shrink wrap – basically strong cling film which can be ordered from us. You can also use rope or straps. You could even screw a wooden crate to the pallet but make sure the screws don’t project. Remember pallets are often loaded in the rain so make sure they are covered.
3	What can I put on a pallet?
	It is amazing the sort of stuff we see on pallets – everything from empty coffins(vertical) to kitchen sinks – even a complete bathroom suite with clever packing. Pallets can hold a lot of stuff – one pallet can easily fill the back of a small van or a large people carrier. Pallets are big enough and strong enough to even carry over a ton of bricks or an AGA type cooker.
4	Engines, gearboxes, machinery etc
	Please make sure ALL oils and other liquids are drained. If YOUR pallet leaks onto other people’s you will be liable for the damage caused. This is vitally important!
5	Lorry Access
	It is important to make sure that the lorry will fit down your road BEFORE you request a collection/delivery. The smallest lorries used are 7.5 tons. They all carry a tail lift so it doesn’t matter if you don’t have a forklift.
6	Tail Lift
	This is basically a hydraulic platform that will lift a pallet on a pallet truck from ground level up to the back of the lorry. This is ideal for people who don’t have access to a forklift. Note a tail lift will only lift a maximum of 1000kg.
7	Pallet truck
	All lorries carry a pallet truck for loading. Please remember that when they are carrying a pallet they will ONLY work on smooth and fairly level ground – concrete or tarmac are best.
8	Pallet collections/deliveries
	Our drivers are very busy. They can not wait for a pallet to be made ready. Of course a bit of common sense will always apply.
9	Failed or missed collections
	The price paid is for one collection/delivery attempt only. Lorries are not cheap to run so if the pallet is not available the charge will still apply.
10	Dimensions
	It is important to make sure that the pallet service you request is the one you pay for. If you mistakenly order a standard pallet when it is a large one additional costs and fees will apply.

If you would like to ask us a question that you don't see in our list, please click here to use our contact form, and we will reply to you as soon as possible. If it's a great question we will even add it to our list!